Refund & Cancellation Policy

Scope

This policy applies to paid plans and credit packs purchased through the VokeLine website and should be read with our Terms of Service. Checkout is provided by Stripe. VokeLine does not receive or store full card numbers or CVC values. Prices are displayed in US dollars; the final amount, currency, discount, and any applicable tax are the values confirmed on the Stripe Checkout page.

An order, subscription, or credit grant becomes effective only after VokeLine receives and verifies Stripe's successful-payment notification. Returning to the website, closing Checkout, or seeing a bank authorization does not by itself mean that VokeLine has confirmed payment.

Subscriptions and automatic renewal

Monthly and yearly plans renew automatically at the interval shown at checkout until canceled. You can cancel in Settings > Billing. Cancellation stops the next renewal, while the already-paid term normally remains available until its displayed end date. Canceling does not automatically refund the current paid term.

Monthly-plan credits are issued after each successful billing cycle and unused credits expire at the end of that monthly term. Yearly-plan credits are issued in 12 monthly installments and expire at the end of the current yearly term. No new-cycle credits are issued after a failed renewal payment. Subscription status shown by Stripe and VokeLine can change while payment retries are in progress.

Credit packs

Credit packs are one-time purchases. They do not renew automatically or change your current plan. After payment is confirmed, credits are added immediately to the purchasing main account. Starter, Advanced, and Premium credit packs are valid for 60, 180, and 365 days respectively; the exact expiry shown in Settings > Credits controls.

Credits cannot be transferred or sold between regular accounts or redeemed for cash.

Requesting a refund

Submit a request through VokeLine Help & Feedback and include your signed-in email address, VokeLine order number, purchase date, reason, and non-sensitive evidence that explains the issue. Never send a full card number, CVC, online-banking password, or Stripe secret.

We review requests according to applicable law, payment status, whether digital benefits were delivered, whether credits were used, whether the charge was duplicated or unauthorized, and Stripe's processing status. A request does not guarantee approval. Nothing in this policy limits mandatory consumer rights under applicable law.

Approved refunds are returned to the original payment method. Timing is controlled by Stripe, the card issuer, and the applicable payment network. Canceling a subscription does not create a refund automatically. Contact us promptly about duplicate charges, incorrect amounts, or suspected unauthorized payments.

Effect of a refund

A full refund or a finally lost payment dispute removes the related subscription and unused credits. If related credits have been partly or fully used, the order is placed in manual review. To the extent allowed by law, we determine the refundable amount and account adjustment by considering digital benefits already delivered and used.

A partial refund does not automatically mark the entire order as fully refunded. The related order and benefits are placed in manual review and temporarily frozen, after which the final adjustment is determined from the refunded amount and the benefits already delivered and used. Repeated delivery of the same Stripe refund event must not deduct credits more than once.

Payment disputes

If you have a payment concern, contact us through Help & Feedback first so that we can identify the order and try to resolve it promptly. This does not restrict your lawful right to contact your card issuer or use an applicable dispute process.

After Stripe reports a dispute, related orders, subscriptions, or credits can be frozen for manual review. If the dispute is won, unexpired frozen benefits can be restored. If it is lost, related unused benefits are removed and any used benefits remain subject to manual review.

Invoices, payment methods, and contact

After signing in, use Settings > Payments to view orders and available receipt or invoice links. Use Settings > Billing to open the Stripe billing portal and manage a renewal card or Stripe-provided invoices. Continue to use the VokeLine cancellation button for plan cancellation so that Stripe status, local subscription state, and credit rules remain synchronized.

For questions about cancellation, refunds, duplicate charges, taxes, invoices, or disputes, contact VokeLine through Help & Feedback on the website.